Jellivo Terms and Conditions – The Complete Guide

1. General Terms & Conditions

Jellivo (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service provider. These Terms and Conditions constitute a legally binding agreement between Jellivo and its members.

By using Jellivo's services, you confirm that you have read and fully agreed to these Terms and Conditions. If you do not agree to these terms, please do not use Jellivo.

1.1 Definition of Services

Jellivo's services include the website, mobile app, Sports Betting, casino games, live gaming, and all other related digital services provided by Jellivo.

• These Terms & Conditions apply to users in Bangladesh
• Jellivo reserves the right to update or modify its services at any time
• The Terms and Conditions are available in both English and Bengali; in the event of a conflict, the Bengali version shall prevail
• These terms supersede all prior oral or written agreements

1.2 Eligibility Requirements

You must be at least 18 years old to use Jellivo's services. Use of this platform by minors is strictly prohibited. Jellivo may request government-issued ID at any time for age verification purposes.

2. Account Registration & Verification

To register with Jellivo, you must provide accurate and complete information. Submitting false or incomplete details puts your account at risk of termination.

2.1 Registration Requirements

• Only one account per person is permitted — multiple accounts are strictly prohibited
• The mobile number and email address provided at registration must be genuine
• Keep your account password strong and never share it with anyone
• Accounts may not be transferred or sold to another person

2.2 KYC Verification

To ensure security and compliance, Jellivo follows a KYC (Know Your Customer) process. The following documents may be requested prior to withdrawal or for transactions above a certain amount:

• A clear photo of your National ID (NID) or passport
• A recent utility bill or bank statement (for address verification)
• Proof of ownership of the mobile banking account you are using

2.3 Account Security

You are responsible for the security of your own account. If you suspect any unauthorised access, contact us immediately at support@jellivo.bet or reach out via live chat.

3. Financial Transactions – Deposits & Withdrawals

Jellivo supports Bangladesh's most popular mobile banking methods. All financial transactions are processed over SSL-encrypted connections.

3.1 Deposit Rules

• Minimum deposit amount: ৳500 BDT
• Maximum single deposit: as per Jellivo's set limits (contact the Help Centre for the latest information)
• Deposits are typically reflected in your account within 5 minutes
• Deposits may only be made from a payment account registered in your name
• Payments from third-party accounts are not accepted and will be returned

3.2 Withdrawal Policy

• Minimum withdrawal amount: ৳500 BDT
• Withdrawals are typically processed within 15 minutes to 24 hours
• Withdrawals are processed only after KYC verification has been completed
• Withdrawals will only be made to the same payment method used for the original deposit
• Jellivo may temporarily place a hold on withdrawals in cases of suspicious activity

4. Bonuses, Promotions & Rewards

Jellivo regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be met.

4.1 Welcome Bonus

New members are eligible for a 100% Welcome Bonus on their first deposit. A specified wagering requirement must be met to use this bonus.

• Welcome Bonus wagering requirement: Bonus amount × applicable multiplier
• Wagering must be completed within 30 days of the bonus being credited
• Bonus funds cannot be withdrawn directly; they may only be used for gaming
• A user may not receive the welcome bonus more than once

4.2 Ongoing Promotions

• Weekly Cashback: a percentage of your losses is returned to you
• Referral Bonus: invite a friend and both of you earn rewards
• Loyalty Points: Earn points on every bet and redeem them later
• Festival Bonus: special offers during Eid, Pohela Boishakh, and other national celebrations

4.3 Bonus Abuse

Jellivo takes bonus abuse seriously. Any attempt to claim bonuses by creating multiple accounts or through manipulation will result in the immediate cancellation of the accounts involved and forfeiture of all bonuses.

5. Gaming Rules & Code of Conduct

Jellivo is committed to maintaining a fair and enjoyable environment. All members are required to comply with the following rules.

• Exploiting technical glitches or bugs to gain an unfair advantage is strictly prohibited
• Using bots, automation software, or artificial intelligence to play is strictly prohibited
• Colluding with other players to influence betting outcomes is strictly prohibited
• The use of abusive or threatening language in live chat is strictly prohibited
• Jellivo's decisions regarding game outcomes are considered final

If a game is not completed due to a technical issue, Jellivo may refund the bet for that round. However, Jellivo is not responsible for any issues caused by loss of internet connectivity.

6. Responsible Gaming

Jellivo believes gaming is purely a form of entertainment — it should never become a source of income or an addiction. We are genuinely committed to the mental and financial well-being of our members.

• You can set your own deposit limits — daily, weekly, or monthly
• You may take a break from gaming for a set period if needed (Cooling-off period)
• You can temporarily or permanently close your account using the self-exclusion option
• Use parental control features to protect younger family members

7. Privacy & Data Protection

Jellivo handles your personal information with complete confidentiality. For more details, please refer to our Privacy Policy Read.

• Your information is kept secure through SSL encryption
• Your information is never sold or shared with third parties
• Providing information upon request from law enforcement authorities is a legal obligation
• You may request the deletion of your data at any time

8. Intellectual Property & Proprietary Rights

Jellivo's website, logo, content, graphics, software, and all other materials are the exclusive property of Jellivo. Copying, reproducing, or using them for any purpose whatsoever is strictly prohibited.

• Content written by Jellivo may not be republished without prior permission
• Using Jellivo's brand name or logo to spread false information is strictly prohibited
• Reverse-engineering or decompiling the game software is strictly prohibited

9. Account Closure & Suspension

Jellivo reserves the right to temporarily or permanently suspend any account for the following reasons:

• Violation of any provision of these Terms & Conditions
• Providing false or fraudulent information
• Bonus abuse or operating multiple accounts
• Illegal or suspicious financial activity
• Threatening behavior toward other members or staff

Members may also request account closure at any time. Any valid balance remaining will be returned after verification.

10. Dispute Resolution

If you have a dispute or complaint, please reach out to our support team first. We aim to respond within 72 hours.

• Step 1: Notify the support team via live chat or email
• Step 2: Provide a detailed description of the issue along with supporting evidence
• Step 3: Review and decision by Jellivo's resolution team
• Final Decision: The decision of Jellivo's management shall be considered final

11. Policy on Changes to Terms & Conditions

Jellivo reserves the right to update these Terms and Conditions as needed. Members will be notified of any changes via email or in-app notification prior to those changes taking effect.

• A minimum of 7 days' notice will be given before any significant changes take effect
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms
• If you do not agree to the updated terms, you may request that your account be closed
• The date of the latest update will always be displayed at the top of this page

If you have any questions about Jellivo's Terms and Conditions, please reach out to our Help Center visit us or contact us directly at support@jellivo.bet.