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Jellivo Help Center –Every Issue You Face, Find the Solution Here

Need help with your account, payments, betting, or games? The Jellivo Help Centre has all the answers.

Deposit Withdrawal Password Reset Bonus Account Verification Bet Cancellation
0Average Response Time (Minutes)
0Help Articles
0Resolution Satisfaction Rate (%)
0Active Support Agents
System Status

Jellivo Service Status

All services are running normally. Real-time updates.

If you notice any issue with our services, let us know via live chat.
Website & Mobile SiteOnline
Live Casino ServerOnline
bKash / Nagad Payment GatewayOnline
Withdrawal SystemOnline
Sports Betting ServerOnline
Live Chat SupportActive

Choose a Help Topic

Select your issue type for a faster resolution

Account & Registration

Issues with account registration, login, or verification

  • How to Create a New Account
  • Forgot your password? Here's what to do
  • Change Mobile Number
  • KYC Verification Process
Deposits & Payments

Deposit & Payment Issues with bKash, Nagad & Rocket

  • Money Deducted but Deposit Not Credited
  • Minimum Deposit Amount
  • Supported Payment Methods
  • Increase Deposit Limit
Withdrawals & Payouts

Issues with Withdrawing Winnings, Timing & Limits

  • How Long Does a Withdrawal Take
  • If Your Withdrawal Is Rejected
  • Maximum Daily Withdrawal Limit
  • Withdrawal Pending
Bonuses & Offers

Issues with receiving, using, or wagering bonuses

  • Bonus Not Credited to Account
  • Whether wagering requirements have been met
  • Where to Use Free Spins
  • Bonus Cancellation Policy
Games & Betting

Game not loading, missing bets, or other in-game issues

  • Game disconnected mid-session
  • Bet result showing incorrectly
  • RTP by Game
  • How to Cancel a Bet
Security & Responsible Gaming

Account Security & Responsible Gaming Settings

  • Temporarily Disable Account
  • Set a Deposit Limit
  • Self-Exclusion Process
  • Suspicious Login Alert
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What Makes Jellivo Support Different

How the Jellivo Help Center Works

Issues can come up on any online platform at any time — what matters is how quickly and easily they get resolved. Jellivo believes support should be in Bangla, clear, and fast.

Our support team is built with Bangladeshi players in mind. Every member speaks Bangla and has full knowledge of local payment methods — bKash, Nagad, and Rocket — so you never need to communicate in English.

This Help Centre has easy-to-follow guides, step-by-step instructions, and answers to common questions. Most issues can be resolved right here — before you even need to open Live Chat.

<3 min.
Average Response Time
98%
Issue Resolution Rate

Step-by-Step Guide

Quick guides to the most commonly asked topics

How to Deposit via bKash / Nagad
1
Log in to Jellivo

Log in to your account using your mobile number and password.

2
Click the "Deposit" Button

You'll find the green "Deposit" button at the top of your dashboard.

3
Select a Payment Method

Choose your preferred method — bKash, Nagad, or Rocket.

4
Enter Amount & Confirm

Enter a minimum of ৳200 and click "Make Payment".

5
Open your bKash / Nagad app

Send the payment to the number shown. Your balance will be credited within 30 seconds.

After sending the money, do not close the Jellivo page — wait for the confirmation.
How to Withdraw Your Winnings
1
Log in to your account

Log in to your Jellivo account.

2
Go to the "Withdrawal" section

Select the Withdrawal option from the Wallet menu.

3
Enter Your bKash/Nagad Number

Make sure you enter the correct number you're sending money to.

4
Enter Amount & Submit

Enter a minimum of ৳500 and submit your request.

5
Please wait for processing to complete

Withdrawals are typically processed within 3–24 hours.

KYC verification is mandatory for your first withdrawal. Please have your National ID photo ready.
Account Verification (KYC) Process
1
Go to Profile Settings

After logging in, click the profile icon in the top-right corner.

2
Open the "Identity Verification" section

You can check the current status of your verification here.

3
Upload a photo of your National ID

Take clear photos of both the front and back.

4
Take a Selfie

Take a photo showing your face clearly in front of the camera.

5
Wait for Approval

Verification is usually completed within 1–3 business days.

How to Claim Your Welcome Bonus
1
Complete Registration

Create a new Jellivo account and verify your mobile number.

2
Make Your First Deposit

A minimum deposit of ৳200 is required to activate the bonus.

3
Bonus will be credited automatically

Once your deposit is confirmed, the bonus will appear separately in your bonus balance.

4
Play Games & Complete Wagering

Once the 1× wagering requirement is met, your bonus will be available to withdraw.

What to do if you forget your password
1
Go to the Login page

Go to the Jellivo login page and click the "Forgot Password?" link.

2
Enter your registered mobile number

Enter the mobile number you used when creating your account.

3
You'll receive an OTP code

A 6-digit code will be sent to that number — please enter it.

4
Enter a New Password

Use a password of at least 8 characters that includes both letters and numbers.

5
Log In

You'll be able to log in with your new password immediately.

Never share your password with anyone. Jellivo will never ask for your password over the phone.
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Quick Response

Most Frequently Asked Questions

I made a deposit but it hasn't shown up in my balance — what should I do?
Wait 5–10 minutes first. If your balance still hasn't updated, take a screenshot of your payment and contact live chat. Issues are usually resolved within 30 minutes.
How Long Do Withdrawals Take on Jellivo?
Typically 3–24 hours. First-time withdrawals requiring KYC verification may take a little longer. Requests submitted after 11 PM may be processed the following morning.
I received a bonus but can't withdraw it — why?
Withdrawals are not available until the bonus wagering requirements are met. Check your Bonus section to see how much wagering remains.
My account is locked — how do I unlock it?
After 5 consecutive incorrect password attempts, your account will be temporarily locked. It will unlock automatically after 30 minutes, or you can contact support.
Will I Get a Refund If a Game Disconnects Mid-Session?
Yes, if a game is interrupted due to a server issue, your bet amount will be refunded. Please contact support with the details and time of the incident.
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Support in Bangla

Get help anytime, anywhere

Jellivo players join from every corner of Bangladesh — Dhaka to Cox's Bazar, Sylhet to Rajshahi. No matter where you are, our support team is always within easy reach.

Live chat is available on mobile, so you can get help without a computer. Our support agents speak Bangla and are fully familiar with the Bangladeshi context.

Many people hesitate to open a live chat for minor issues — but at Jellivo, there's no need to hold back. Big or small, bring any question to us; we're always ready to help.

Live Chat:Average 2 Minutes
Email: Within 12 hours

Contact Us

Reach Jellivo Support through your preferred channel

Live Chat

Your best option for instant help. Chat with our agents in Bangla.

Active 24/7
Email Support

For detailed issues, reach us by email. You can attach files and screenshots.

Response within 12 hours
Support Ticket

Open a ticket for complex issues and track your progress with a tracking number.

Within 24 Hours
Support Ticket

Send us a message directly

Fill out the form below and we'll get back to you as soon as possible.

After you submit the form, we'll respond via SMS to your mobile or through Live Chat.
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Mon–Sun
7 days a week
In Bangla
Full Bangla Support

Frequently Asked Questions

Top Questions About the Jellivo Help Centre

Yes, Jellivo's Live Chat is available 24 hours a day, 7 days a week. Even at 3 AM, someone on our team is here to help. During peak hours (6 PM–11 PM), response times may be slightly longer.

Deposit issues are typically resolved within 30 minutes of submitting a payment screenshot. During late nights or weekends, it may take up to 2–4 hours. Please keep a record of the amount, time, and transaction ID of your payment.

Absolutely. All Jellivo support agents speak Bangla — you don't need to say a single word in English. We're committed to serving Bangladeshi players in their own language.

Yes, you can temporarily or permanently pause your account directly from the Responsible Gaming settings. You can also contact support for an immediate account suspension. Visit the Responsible Play page to learn more.

Support tickets are typically answered within 12–24 hours. For urgent matters, live chat will get you a faster resolution. Once a ticket is submitted, you'll receive a tracking number to check its status.

Jellivo is a licensed online platform that uses SSL encryption and advanced security technology. Thousands of Bangladeshi players transact safely on it every day. If you still have concerns, feel free to reach out to our Help Centre at any time.
View more FAQs

Still haven't resolved your issue?

Jump into our live chat and Jellivo's experienced support team will be happy to help.

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