Jellivo Privacy Policy – How We Protect Your Data

1. Introduction

Jellivo (jellivo.bet) is a trusted online gaming platform in Bangladesh. We believe that every member's personal information is invaluable, and protecting it is our foremost responsibility. This Privacy Policy explains how Jellivo collects, uses, and safeguards your information.

By using the Jellivo website, creating an account, or using our services, you are considered to have voluntarily agreed to this Privacy Policy. We encourage you to read it carefully.

We continuously update our security measures and strive to meet international data protection standards. Jellivo's privacy policy is fully transparent — there are no hidden terms or conditions.

2. What Data We Collect

Jellivo collects two types of information — information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

2.2 Automatically Collected Information

• IP address and device type (mobile/desktop/tablet)
• Browser type and operating system version
• Time spent on the site and how long you stayed on each page
• Login and logout timestamps and location data
• Gaming history — which games you played and how much BDT you wagered
• Device fingerprint (for fraud detection purposes)

3. How Your Information Is Used

Jellivo uses your information solely for specific purposes. The complete list is provided below:

• Account Management: To create, verify, and secure your account
• Payment Processing: To process deposits and withdrawals securely
• Customer Support: To address your complaints, queries, and support requests
• Fraud Prevention: To detect and prevent suspicious activity
• Legal Compliance: To comply with applicable laws and regulations
• Service Improvement: Analysing usage patterns to enhance your gaming experience
• Promotional Communications: With your consent, to send you messages about bonuses and promotions
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate support

Jellivo will never use your data to show you irrelevant ads or profit from your information in any way — unless you explicitly give us permission to do so.

4. Data Security Measures

Jellivo uses industry-standard technology to safeguard your privacy. Our security is structured across multiple layers:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted with 256-bit SSL
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept
• Two-Factor Authentication (2FA): Option to make OTP verification mandatory at login
• Firewall Protection: Advanced firewall systems block unauthorised access
• Regular Audits: Independent third-party security experts conduct regular audits of our systems
• Data Backup: Your data is backed up across multiple secure servers

5. When and With Whom We Share Your Data

Jellivo does not sell your data. However, limited information may be shared under specific circumstances:

5.1 Payment Processors

Only the information necessary to complete transactions (mobile number, amount) is shared with mobile banking providers such as bKash, Nagad, and Rocket.

5.2 Law Enforcement Agencies

Under applicable Bangladeshi law, Jellivo may be legally required to disclose information pursuant to a valid court order or government directive. In such cases, Jellivo will comply with the law.

5.3 Technology Partners

Certain technical services (such as server hosting and analytics) are provided through third-party partners. These partners are bound by strict confidentiality agreements and are not permitted to use your information for their own purposes.

6. Cookie Policy

Jellivo uses cookies on its website. Cookies are small text files stored in your browser that help us improve the quality of our services.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the service.

7. Your Data Rights

As a Jellivo member, you have full control over your personal data. You may exercise the following rights at any time:

To exercise any of these rights, email us at support@jellivo.bet. We typically respond within 30 days.

8. Protection of Minors

Jellivo is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration
• Government-issued ID may be requested at any time if there is cause for suspicion
• If a minor is identified, the account will be immediately suspended and all associated data will be deleted
• Parents and guardians may request the closure of a minor's account

9. How Long We Retain Your Data

Jellivo does not retain data longer than necessary. The retention periods for different types of data are outlined below:

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

10. Changes to the Privacy Policy

Jellivo reserves the right to update this Privacy Policy as needed. Should any changes occur, we will notify you through the following methods:

• The update date on this page will be revised accordingly
• Email or SMS notifications will be sent for any significant changes
• A pop-up notice may be displayed at login
• At least 30 days' notice will be given for major changes

Continuing to use Jellivo after a revised policy is published will be considered your acceptance of the updated terms. If you do not agree to the new policy, you may request to close your account.

11. Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please don't hesitate to reach out. Our dedicated privacy team will handle your matter with care.

• Email: support@jellivo.bet
• Help Center: jellivo.bet/help-center
• Response Time: Typically within 24–72 hours
• Important: In the event of a data breach or security threat, a response is guaranteed within 12 hours